Electronic Flight Bag (EFB) Specialist

VLinc Corporation is looking for an experienced Electronic Flight Bag Specialist to work in the Washington, DC area at Andrews AFB.

Job Summary

Perform set-up, maintenance, and restoration on EFB devices.

Requirements

  • Secret Clearance Required

Education and Experience

  • Three (3) years of experience providing technical support of EUSA devices for military entity
  • Three (3) years of experience working with Microsoft Office Suite.

Essential Duties

  • Perform set-up, maintenance, and restoration on EFB devices, to include: Device activation, Device/application password reset, Device/application unlock, and Initiate lost mode/device retrieval.
  • Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include: Facilitate EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office.
  • Initiate EUSA device operating system updates as approved by DISA and configuration profile provided by HQ AMC EFB Program Office.
  • Review audit logs for unauthorized access and/or configuration changes.

Knowledge, Skills, and Abilities

  • Knowledge of EUSA device operating systems, hardware, and/or software products.
  • Must have strong communication skills and be able to effectively communicate technical issues.
  • Must have the ability to troubleshoot problems accurately.
  • Must be able to operate effectively under pressure and possess a patient attitude to deal with a variety of situations and personalities.
  • The ability to listen attentively, speak calmly, and document user problems comprehensively.
  • Must be able to explain diverse technical topics in easy-to-understand language.
  • Must possess a broad skill set to help end users with software and hardware applications.

To apply, please send a resume to thomas.king@vlinc.com

VLinc Corporation is a Federal contracting Service-Disabled Veteran-Owned Small Business (SDVOSB) based out of North Carolina. We offer Medical, Vision, LTD, STD, Life Insurance, Dental, 401K, and PTO.