Electronic Flight Bag (EFB) Specialist

VLinc Corporation is looking for an experienced Electronic Flight Bag Specialist to work in the Little Rock, Arkansas area at Little Rock AFB.

Job Summary

Perform set-up, maintenance, and restoration on EFB devices.

Requirements

  • Secret Clearance Required

Education and Experience

  • Three (3) years of experience providing technical support of EUSA devices for military entity
  • Three (3) years of experience working with Microsoft Office Suite.

Essential Duties

  • Perform set-up, maintenance, and restoration on EFB devices, to include: Device activation, Device/application password reset, Device/application unlock, and Initiate lost mode/device retrieval.
  • Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include: Facilitate EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office.
  • Initiate EUSA device operating system updates as approved by DISA and configuration profile provided by HQ AMC EFB Program Office.
  • Review audit logs for unauthorized access and/or configuration changes.

Knowledge, Skills, and Abilities

  • Knowledge of EUSA device operating systems, hardware, and/or software products.
  • Must have strong communication skills and be able to effectively communicate technical issues.
  • Must have the ability to troubleshoot problems accurately.
  • Must be able to operate effectively under pressure and possess a patient attitude to deal with a variety of situations and personalities.
  • The ability to listen attentively, speak calmly, and document user problems comprehensively.
  • Must be able to explain diverse technical topics in easy-to-understand language.
  • Must possess a broad skill set to help end users with software and hardware applications.

To apply, please send a resume to thomas.king@vlinc.com

VLinc Corporation is a Federal contracting Service-Disabled Veteran-Owned Small Business (SDVOSB) based out of North Carolina. We offer Medical, Vision, LTD, STD, Life Insurance, Dental, 401K, and PTO.